Frequently Asked Organizing Questions

To cause to develop an organic structure...to form a coherent unity or functioning whole...to arrange elements into a functioning whole.

Edit what you don’t need, sort what’s left, assign a place for all similar items, containerize and label, develop a system to maintain your organized spaces, evaluate and revise as you go.

We always ask our clients "Do you need it, use it or love it?". If not, consider letting it go to make space to live more simply.

By hiring a Trained Professional Organizer, you can expect a high level of expertise, respect, confidentiality, no judgment, a plan to organize your space and the hands-on help to get your project done.

Our process lessens the time and effort that you must spend performing these tasks.

This hands-on assistance decreases clutter, maximizes storage space, time is managed better, productivity is improved and systems are created for the efficient and productive use of your workplace and household going forward.

We have never worked with a client that has ever regretted getting organized.

Professional Organizers create customized solutions to increase the efficiency of your home or business environment to find balance and maximize your time and resources. 

 It's all about making systems that fit you and your life or work so that you can find more freedom in your life.

Ultimately we work together in developing your personal organizing plan. Decisions about what items are no longer wanted, the level of organization you desire and what types of storage solutions/products are used are always made based on your vision and budget which results in you feeling organized.

That depends on you and your unique situation!  We offer 3 levels of service:

1. Do It Yourself:  We have compiled a handy guide of local resources that we also use to help complete client organizing projects. We can also provide you with a specific DIY organizing plan as one of our service offerings.

2. Done With You:  This is the best of both worlds where you have our Professional Organizer work with you to create a comprehensive organizing plan and we help you get it done.

3. Done For You: You may have started a project but for some reason, you cannot finish. Or, you have a clear idea about what needs to be done but you don't have the time, energy or ability to get started and finished. This is where we come in and do it all for you!

Again that depends on you and your unique situation!  

Many years of accumulated possessions, the size of and use of a certain space, small items vs. large items, the client's ability/willingness to complete homework assignments in between sessions impact the time it takes to free your space. 

We will always work within your budget and work on your priority spaces first.

We are happy to work with you to dispose of your gently used, unwanted items to a local charitable or non-profit organization within the City of Calgary.

At this time, we don’t provide waste or recycling removal services. Check out our Do It Yourself Organizing Resources page for a list of recommended vendors who may be able to better assist you in this area or we can help you with recommendations.

If unwanted items belong in your residential garbage or recycle bin, please make sure they go there responsibly.

At this time, we don't provide this service. Check out our Do It Yourself Organizing Resources page for local vendors who may be able to better assist you in this area or we can provide you with recommendations based on your specific needs.

Yes. We have a team of Professional Organizers and helpers who can assist with the downsizing and organizing process. The key to a successful downsizing is to have a professional plan created specifically for you and your space.

We would initially meet with you to formulate the organizing plan. Once you approve of the plan, we begin working to meet your goals.

The more the merrier! Friends or family who are willing to help you sort, pack/unpack boxes, etc. are more than welcome to join in.

Keep in mind that you are the client and we will always take our cues and direction from you, not your helpers.

Of course! We will use what you already have on hand as much as possible.

If we need additional organizing products/supplies you can source and purchase your own or we can help you with recommendations.

Or if you prefer, we can take care of this for you - measuring, space planning, purchasing, delivery and set up. We charge back exactly what it cost us for the organizing products with no mark-up or time added (receipts available upon request).

We recommend that organizing products are not purchased until after the sorting process is complete so we know exactly what is needed.

Absolutely! We carry Commercial General Liability and Professional Liability insurance and police clearance. 

If we decide to work together, we will gladly provide you with proof of insurance and/or police clearance upon your request.

We are Trained Professional Organizers with the Professional Organizers in Canada.

We have worked with hundreds of clients to assist them with all kinds of organizing services. 

Being organized is a way of life for us, we love what we do and we are experts in our field!

Each client and space is different and we are excellent at focusing on solutions to solve your unique organizing challenges. There isn't a level of disorganization that we can't handle. 

We will create a judgment-free relationship with you. We love helping clients regain freedom and function in your space.

Please don't feel shy or embarrassed about the current state of your space. We put our focus on transforming your space versus making you feel bad about your space.

Remember that we love what we do and we are on your side working for you.

The great news is that getting and staying organized is a skill that anyone can learn if they are open and willing.

Different people have different levels of acceptable clutter and we will work together to ensure your vision of your space is attained. By deciding to work with a Professional Organizer, your odds of long term success greatly increase.

We will ask you questions to try to understand the root cause of the problem and identify your specific needs.

If we decide we are a good fit, we will let you know which service option we feel would best suit your goals, timeline and budget.

Think of what your vision and goals are for your space after you have completed the organizing process.

Ask yourself:

• What do I value most?
• What makes me happy?
• What do I most want to accomplish?
• How will getting organized improve my life?

Please do NOT clean up before we meet. We need to see how things are working today so we can provide good solutions for a better tomorrow.

• Remove any obvious recycling/garbage from the area we will be starting in.
• Ensure the space is clean and safe so organizing can begin right away.
• Have garbage bags handy in case we find more items to discard or recycle during the initial sort.
• Place 4 large empty boxes in the space (donate/sell, keep, doesn’t belong, undecided).
• Complete previously agreed upon homework and product purchasing.
• If any family or friends will be joining us, let them know your vision and expectations so they help, not hinder, the process.

By completing the above preparations, our time together will be well used and you will save time and money in the long run!

The minimum hands-on organizing session we offer is 3 hours with one or more Professional Organizer(s).

If two Professional Organizers complete one 3 hour session, that is equal to 6 hours of service. Your goals, budget and timeline will determine if you need more than one Professional Organizer booked for each session.

We are flexible in booking for longer periods. If you have the time and energy, we can book up to a 6 hour session with 2 or more Professional Organizers.

We will always work together to develop a plan that fits within your timeline, budget and priorities.

• We will show up ready to transform your space!
• We will review and agree on the organizing plan for the day.
• Work together and begin the decluttering and sorting process.
• Organizational systems put in place that work for you.
• Review and evaluate our accomplishments to ensure your expectations were met.

Remember that things will always look worse before they look better! It is a part of the process and is critical to successfully meet your vision and goals.

We have a "not calling to confirm" policy. 

Once we have an appointment on the calendar, we do NOT call to confirm. We will be at your home on the agreed upon date and time unless cancelled or rescheduled with forty-eight (48) hours advance notice.

If you are scheduled for service and need to cancel, we require forty-eight (48) hours advance notice. 

If we do not receive 48 hours advance notice, you will be charged the minimum rate of three (3) hours per Professional Organizer booked for service. 

We are committed to keeping our appointments with you and appreciate that commitment being provided back to us. 

Provided 48 hours advance notice is given to cancel the scheduled date and you do not wish to proceed, your payment will be refunded less a 20% administration fee.

E-transfer (preferred) and credit card. 

We will work with you in your space to install or implement resources to help you finish your project within our scope of services.

We can help you find a suitable 3rd party for service(s) you may need outside of what OMS offers.  We can also develop and manage a contractor service plan for an additional cost.

Check out our Do It Yourself Organizing Resources page for a list of recommended vendors for your use. Check back often as we will keep adding to this resource list as we find new people, companies and products to recommend to you.

Gift certificates are available for our services.

When gifting services, we ask that the person being gifted is ready and open to the process before we contact them for the initial consultation. 

We will then provide them with an estimate on completing the entire project, including the amount you wish to gift (minimum $50).

To order a gift certificate, click HERE to purchase and send online.

We offer a satisfaction guarantee.

We do not offer a refund for organizing services as we cannot guarantee the exact level of organization. There are many factors involved that can impact the pace and outcome of the project.

If the goals we agreed upon are not met, we will take all reasonable steps to ensure that your goals are met. At the end of every working session we evaluate our accomplishments to ensure your goals and expectations are being addressed.

Your satisfaction means everything to us.

Yes we do! When our clients share the gift of organization with friends and family, they enjoy exclusive rewards:

• For You: Receive a $50 discount on your next service for every successful referral.
• For Your Referral: Your friend or family member will also enjoy a $50 discount on their first service.